We understand the key importance of uninterrupted connectivity services for your business and are committed to deliver the highest possible level of customer and technical support.
A team of qualified RETN engineers constantly monitors the network and take preventive measures to ensure continuing service availability for you. Our NOC team is dedicated to timely detect, diagnose and resolve issues that may arise throughout RETN’s network.
The RETN NOC is at your service 24×7, 365 days a year. Support is provided in either English or Russian via email, phone or online contact form.
You can also report and track an issue via the Trouble Ticketing System which is available after registration at the RETN Customer Portal.
Please provide your Customer ID when calling the NOC or indicate your Customer ID in the first line of your message when contacting the NOC via email, Contact Form or the Trouble Ticketing system.
We kindly ask you to inform the RETN NOC about any changes in your contact information to ensure you get all necessary support from our technical team on time.
Not sure if you can’t solve the issue yourself? We recommend you consult our F.A.Q. section first.