{"pageProps":{"meta":{"picture":"https://retn.net/storage/2022/09/13/af3b2df1c2c8ac00a33aad557479d8b289bea0c9.jpg","page":"faq","title":"常见问题","description":"此常见问题部分旨在提供有关 RETN 网络营运中心、客户门户网站和一些主要服务事情的基本问题的答案。","keywords":"常见问题、常见问题、问题、帮助、知识库"},"lead":{"data":[{"picture":null,"id":1,"title":"您的首选欧亚网络","desc":"<p>领先的独立网络服务提供商，专注于IP传输和高带宽服务——通过单一网络独特地连接东西方。</p>","sort":1}]},"sandwichProps":{"items":[{"main":{"url":"/about","title":"about","slug":""},"sub":[{"title":"公司","url":"cn/about"},{"title":"职业生涯","url":"about/careers"}]},{"main":{"url":"/solutions","title":"solutions","slug":"solutions"},"sub":[{"slug":"networks","title":"可控全球私用网络","url":"solutions/networks"},{"slug":"bgp-solutions","title":"BGP 解决方案","url":"solutions/bgp-solutions"},{"slug":"one-port","title":"统一端口","url":"solutions/one-port"},{"slug":"transkz","title":"TRANSKZ","url":"solutions/transkz"},{"slug":"cyber-security","title":"网络安全","url":"solutions/cyber-security"}]},{"main":{"url":"/products","title":"products","slug":"products"},"sub":[{"slug":"capacity","title":"容量","url":"products/capacity"},{"slug":"internet","title":"互联网","url":"products/internet"},{"slug":"ethernet-vpn","title":"以太网络及虚拟专用网络","url":"products/ethernet-vpn"},{"slug":"remote-ix","title":"远程 IX","url":"products/remote-ix"},{"slug":"colocation","title":"主机代管","url":"products/colocation"},{"slug":"cloud-connect","title":"云连接","url":"products/cloud-connect"},{"slug":"ddos-protection","title":"防DDoS攻击保护服务(DDoS Protection)","url":"products/ddos-protection"},{"slug":"Flex-IX","title":"Flex IX","url":"products/Flex-IX"}]},{"main":{"url":"/","title":"network","slug":""},"sub":[{"title":"网络图","url":"network/network-map"},{"title":"PoP 点","url":"network/points-of-presence"},{"title":"BGP 社区","url":"bgp-communities"},{"title":"对等互联政策","url":"network/peering-policy"},{"title":"路由政策","url":"network/routing-policy"},{"title":"RTT Map","url":"https://rtt.retn.net"},{"title":"Looking  glass","url":"network/looking-glass"}]},{"main":{"url":"/","title":"support","slug":""},"sub":[{"title":"网络运营中心 (NOC)","url":"support/noc"},{"title":"常见问题","url":"support/faq"}]},{"main":{"url":"/news-events","title":"news","slug":"news-events"},"sub":null},{"main":{"url":"/contacts","title":"contacts","slug":"contacts"},"sub":[{"slug":"london","title":"伦敦","url":"contacts/retn-in-uk"},{"slug":"frankfurt","title":"法兰克福","url":"contacts/retn-in-germany"},{"slug":"riga","title":"里加","url":"contacts/retn-in-latvia"},{"slug":"warsaw","title":"华沙","url":"contacts/retn-in-poland"},{"slug":"hong-kong","title":"香港","url":"contacts/retn-in-hong-kong"},{"slug":"kyiv","title":"基辅","url":"contacts/retn-in-ukraine"},{"slug":"amsterdam","title":"阿姆斯特丹","url":"contacts/retn-in-netherlands"},{"slug":"almaty","title":"阿拉木图","url":"contacts/retn-in-kazakhstan"},{"slug":"milan","title":"米兰","url":"contacts/retn-in-italy"},{"slug":"singapore","title":"新加坡","url":"contacts/retn-in-singapore"},{"slug":"Helsinki","title":"赫尔辛基","url":"contacts/retn-in-finland"},{"slug":"tallinn","title":"塔林","url":"contacts/retn-in-estonia"},{"slug":"stockholm","title":"斯德哥尔摩","url":"contacts/retn-in-sweden"},{"slug":"yerevan","title":"耶烈万","url":"contacts/retn-in-armenia"},{"slug":"sofia","title":"索非亚","url":"contacts/retn-in-bulgaria"}]},{"main":{"url":"/cases-testimonials","title":"cases","slug":"cases-testimonials"},"sub":""},{"main":{"url":"/","title":"trending","slug":""},"sub":[{"slug":"Building_the_networks_of_tomorrow","title":"打造未来网络","url":"trending/Building_the_networks_of_tomorrow"},{"slug":"FlexIX","title":"Flex IX","url":"trending/FlexIX"}]}],"topics":[{"title":"DDoS 防御","url":"/cn/products/ddos-protection"},{"title":"互联网","url":"/cn/products/internet"},{"title":"PoP 点","url":"/cn/network/points-of-presence"},{"title":"支持 24/7","url":"/cn/support/noc"},{"title":"RETN 地区办事处","url":"/cn/contacts"}],"main":[{"main":{"text":"关于"}},{"main":{"text":"解决方案"}},{"main":{"text":"产品"}},{"main":{"text":"网络"}},{"main":{"text":"支持"}},{"main":{"text":"新闻活动"}},{"main":{"text":"联系"}},{"main":{"text":"案例与推荐"}},{"main":{"text":"trending"}}]},"faqInfo":{"active":"1","caption":{"title":"常见问题"},"title":"常见问题","description":"<p>此常见问题部分旨在提供有关 RETN 网络营运中心、客户门户网站和一些主要服务事情的基本问题的答案。 有关我们的网络和服务的更多信息，请查看页面下方的链接或使用联系表格发送查询。</p>","questions_answers":[{"question":"<p><span style=\"color: rgb(0, 0, 0);\">什么是RETN客户门户网站及如何访问?&nbsp;</span></p>","answer":"<p>它是一个客户支持平台，可让您：</p><p>- 查看当前和以前账单</p><p>- 访问负责解决各项问题联系人的列表</p><p>- 查看运作中的服务及其当前状态</p><p>- 查看 IP / MPLS 网络服务的使用图表， - 建立服务请求并对其跟踪</p><p>- 查看有关可能影响您连接服务的有计划维护的信息</p><p>您可以通过客戶ID <a href=\"https://my.retn.net/register\" rel=\"noopener noreferrer\" target=\"_blank\">来使用注册</a><span style=\"color: rgb(23, 43, 77);\">。</span>如果您有任何疑问或在注册过程中有困难，请联系您的客戶经理或发送电子邮件至 <a href=\"mailto:clients@retn.net\" rel=\"noopener noreferrer\" target=\"_blank\">clients@retn.net</a>。</p>"},{"question":"<p>什么时候需要联系 RETN 网络运营中心？为获得建议需要什么？</p>","answer":"<p>如果 RETN 网络服务出现问题或有关 RETN 服务的技术问题，可以随时联系 RETN 网络运营中心。我们技术人员全年 365 天、全天候 24/7 为所有 RETN 集团公司的所有 RETN 客户提供支持。</p><p>联系 RETN 网络运营中心的最便捷方式是发送电子邮件至<a href=\"mailto:noc@retn.net\" rel=\"noopener noreferrer\" target=\"_blank\">noc@retn.net</a>或填写 RETN 客户端上的反馈表。您的请求不会被忽视，因为 RETN 技术部门会回复所有电子邮件。遇紧急问题，您可通过直拨城市号码与我们联系。您可在<a href=\"/cn/support/noc\" rel=\"noopener noreferrer\" target=\"_blank\">此处查看与网络运营中心通信的所有选项</a>。</p><p>为获取咨询，仅需提供服务ID以建立RETN Ticket。联系 RETN 网络运营中心时，您必须描述问题性质并提供所有必要信息。</p>"},{"question":"<p>我正在使用您的IP转接 (IP Transit) 服务，但连接出现问题。我需要怎么做？</p>","answer":"<p>您需要联系 RETN 网络运营中心，提供服务 ID 并描述问题。如果问题与具体资源有关，则信息应包含跟踪路由(Traceroute)的結果，跟踪源头和目标的IP 。如有可能，请向我们提供您的返程跟踪路由详情。</p>"},{"question":"<p>我正在使用您的IP转接 (IP Transit) 服务并开始向 RETN 发布新前缀(Prefix)。您什么时候更新自己的导入政策？</p>","answer":"<p>我们的导入政策会在每天 00:00 UTC 自动更新。另请注意，收到的前缀仅适用于 RIPE DB 注册的路由对象。</p>"},{"question":"<p>导入政策更新时间已过，但我新发布的前缀(Prefix)还未被RETN接受。为什么？</p>","answer":"<p><span style=\"background-color: rgba(63, 67, 80, 0.04); color: rgb(63, 67, 80);\">为了让RETN接受一个前缀，必须在RIPE、RADB、APNIC或ARIN数据库中为其创建一个路由对象（RO）</span>。如果 RO 中前缀的源 ASN 与您的 ASN 不同，则该AS必需包含在您的 AS-set內 。RETN 还执行 RPKI检查。如果该前缀有路由来源授权(Route Origin Authorization, ROA) 记录，则其 AS 编号值必与您的 ASN 匹配。只有具有有效或未知 RPKI 验证状态的路由发布会被接受; 而未被确认的路由则被拒绝。如果您的消息符合上述所有要求，但系统并未接受，请联系我们的网络运营中心寻求帮助。</p>"},{"question":"<p>我需要过滤我其中一個IP。RETN有Blackhole Community 吗？</p>","answer":"<p>有的，我们有Blackhole community 9002：666，有关更多信息，请参阅 <a href=\"https://retn.net/cn/bgp-communities\" rel=\"noopener noreferrer\" target=\"_blank\">BGP Communities</a>。客户发布的blackhole會被验证（比对最佳路由是否从该BGP邻居接收）并在整个 RETN 网络中传播。 从单个 BGP 邻居接收的最多 \"blackhole\"路由数目为100。</p>"},{"question":"<p>我遭受了 DDoS 攻击。我该怎么做？</p>","answer":"<p>如果您已受到 DDoS 攻击，并且迫切需要在RETN的网络端安装过滤器，请立即发电邮和电话联系网络运营中心 (NOC) 要求帮助。如果您想获得更好的保护并避免将来出现新的 DDoS 攻击，我们建议您 <a href=\"/cn/products/ddos-protection\" rel=\"noopener noreferrer\" target=\"_blank\">在这里</a> 详细了解我们的保护方法。</p><p><br></p><p><span style=\"color: rgb(0, 0, 0);\">如果您已受到 DDoS 攻击，并且迫切需要在 。</span></p>"},{"question":"<p>我想使用由 RETN 设置的自定义过滤。这可能吗？</p>","answer":"<p>如果您想长期使用 RETN 为您服务配置的特定过滤（按接口过滤、限制带宽等)，请联系您的客戶经理。长期定制过滤的附加服务需要收费。</p>"},{"question":"<p>内容过滤在哪里以及如何应用？</p>","answer":"<p>当当地法律或法规要求时，内容过滤应用于客户端界面。例如，俄罗斯联邦 RETN 客户端被禁止访问包含在禁止资源统一登记册(Unified Registry of Forbidden Resources)中的 IP 地址上的某些 URI。由于此类限制是法律要求的，因此不属于服务缺陷。</p>"},{"question":"<p>在哪里可以找到服务保障级协议(SLA) 的统计信息？</p>","answer":"<p>这些数据只在客戶要求下提供。请联系您的客戶经理。</p>"},{"question":"<p>我想购买 RETN 服务。我应该联系谁？</p>","answer":"<p>请联系您当地的 RETN 销售代表，<a href=\"/cn/contacts/\" rel=\"noopener noreferrer\" target=\"_blank\">致电联系 中列出的区域办事处</a>，或发送电子邮件至 <a href=\"mailto:market@retn.net\" rel=\"noopener noreferrer\" target=\"_blank\" style=\"font-family: var(--bs-font-sans-serif); font-size: 1rem; font-weight: var(--bs-body-font-weight);\">market@retn.net</a>。RETN 销售代表将很快与您联系。</p>"}],"other_links_title":"还没找到答案?","other_links":[{"title":"网络图","description":"<p>通过咨询 RETN 网络地图探索我们广泛网络的可能性。</p>","url":"/network/network-map"},{"title":"PoP 点","description":"<p>检查所有 RETN 存在点的列表。</p>","url":"/network/points-of-presence"},{"title":"产品","description":"<p>查看我们产品的完整列表，了解我们提供的产品。</p>","url":"/products"}],"other_useful_links_title":"其他有用的链接","other_useful_links":[{"title":"联系","description":null,"url":"/contacts"},{"title":"网络运营中心 (NOC)","description":null,"url":"/support/noc"}]},"faq":{"title":"FAQ","description":"These FAQs section is intended to provide answers to basic questions about the RETN NOC, Customer Portal and some major service issues. For more information about our network and services check out the links below the page or send a request using the contact form.","accordion":[{"id":1,"title":"When should I contact the RETN NOC?","hideText":"What is the best way to get in touch with the RETN NOC?"},{"id":2,"title":"What do I need to get the support?","hideText":"The most preferable way to contact the RETN NOC is by e-mail to noc@retn.net or via online contact form. Your request won’t be left unattended as all engineers at RETN technical department receive these emails. For urgent matters you can use one of direct phones. See all options to contact NOC here."},{"id":3,"title":"What is the best way to get in touch with the RETN NOC?","hideText":"Any time you experience a problem with our service or have a technical question about the service provided by RETN. Our technical team is available 24x7x365 and support all clients of RETN Group of Companies who buy our services."},{"id":4,"title":"What is the RETN Customer Portal?","hideText":"Any time you experience a problem with our service or have a technical question about the service provided by RETN. Our technical team is available 24x7x365 and support all clients of RETN Group of Companies who buy our services."},{"id":5,"title":"How can I get access to the Customer Portal?","hideText":"Any time you experience a problem with our service or have a technical question about the service provided by RETN. Our technical team is available 24x7x365 and support all clients of RETN Group of Companies who buy our services."},{"id":6,"title":"Where can I find Service Level Availability (SLA) statistics?","hideText":"Any time you experience a problem with our service or have a technical question about the service provided by RETN. Our technical team is available 24x7x365 and support all clients of RETN Group of Companies who buy our services."},{"id":7,"title":"I am your IP Transit client and experience a connectivity issue. What should I do?","hideText":"Any time you experience a problem with our service or have a technical question about the service provided by RETN. Our technical team is available 24x7x365 and support all clients of RETN Group of Companies who buy our services."},{"id":8,"title":"I need to filter one of my IP addresses. Do you have a Blackhole Community?","hideText":"Any time you experience a problem with our service or have a technical question about the service provided by RETN. Our technical team is available 24x7x365 and support all clients of RETN Group of Companies who buy our services."},{"id":9,"title":"I am under a DDoS attack. What should I do?","hideText":"Any time you experience a problem with our service or have a technical question about the service provided by RETN. Our technical team is available 24x7x365 and support all clients of RETN Group of Companies who buy our services."},{"id":10,"title":"I would like to have a custom filter set up by RETN. Is it possible?","hideText":"Any time you experience a problem with our service or have a technical question about the service provided by RETN. Our technical team is available 24x7x365 and support all clients of RETN Group of Companies who buy our services."},{"id":11,"title":"Can I test my connection speed?","hideText":"Any time you experience a problem with our service or have a technical question about the service provided by RETN. Our technical team is available 24x7x365 and support all clients of RETN Group of Companies who buy our services."},{"id":12,"title":"Where and how is content filtering applied?","hideText":"Any time you experience a problem with our service or have a technical question about the service provided by RETN. Our technical team is available 24x7x365 and support all clients of RETN Group of Companies who buy our services."}],"bottom":{"links":[{"id":1,"title":"Contacts","path":"/contacts"},{"id":2,"title":"NOC","path":"/support/noc"}],"information":[{"id":1,"title":"Network Map","text":"Explore possibilities of our extensive network by consulting RETN network map.","path":"/network/?"},{"id":2,"title":"Points of presence","text":"Сheck the list of all RETN points of presence.","path":"/network/?"},{"id":3,"title":"Products","text":"Check the whole list of our products to learn what we have to offer.","path":"/products"}]}},"sectionBottom":{"title":"还没找到答案?","other_links":[{"title":"网络图","description":"<p>通过咨询 RETN 网络地图探索我们广泛网络的可能性。</p>","url":"/network/network-map"},{"title":"PoP 点","description":"<p>检查所有 RETN 存在点的列表。</p>","url":"/network/points-of-presence"},{"title":"产品","description":"<p>查看我们产品的完整列表，了解我们提供的产品。</p>","url":"/products"}],"other_useful_links":[{"title":"联系","description":null,"url":"/contacts"},{"title":"网络运营中心 (NOC)","description":null,"url":"/support/noc"}]},"_nextI18Next":{"initialI18nStore":{"cn":{"faq":{"caption":"常见问题","path":[{"url":"/","title":"home /"},{"url":"/support","title":" support /"},{"url":"/support/faq","title":" faq"}],"talk-btn":"TALK TO US","description":"These FAQs section is intended to provide answers to basic questions about the RETN NOC, Customer Portal and some major service issues. 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