Customers Opinion


RETN has been working with ELKO since 2018 providing the company with numerous services.

«We have separate data centres to provide redundancy and use it as a backup site, the connectivity is provided by the RETN network, guaranteeing an extra layer of speed and protection. What we love about being a partner of RETN is that the company has highly professional staff, who provide clear answers to any questions. Whenever we have a project or we want to make a new line or connection, it’s easy to get information about the way it will be done and the time it will take. Also, what’s the most important about RETN is their support system, which is very responsive and always available for its customers. So, whatever problems we encounter – they are usually solved quickly by RETN» – Māris Jansons, IT Infrastructure Governance Unit Manager at ELKO Group.

The ELKO Group is one of the region’s largest distributors of IT and consumer electronics products and solutions, representing 400 IT manufacturers. The company provides a wide range of products and services to more than 10 000 retailers, local computer manufacturers, system integrators, and enterprises within various sectors in more than 30 countries across Europe and Central Asia. The Group’s turnover in 2019 amounted to USD 1 883 million (EUR 1 682 million).



ACTUS is a privately held company in Wroclaw, which operates in the telecommunications sector. The company works both with small and big businesses, providing them with high-quality IT services and telecommunications.

Comment of Jacek Fijalkowski, CEO of ACTUS:

«RETN Poland Sp. z o. o. gains customers who pay attention to the balance of price and quality. You can safely choose this company because their offers have the most competitive rates on the market. By entrusting tasks to employees of this company, we minimize the risk of failure. It is impossible not to mention the efforts of RETN to ensure its services have the best quality – and we highly appreciate it. The company’s offer is always explicit and wide enough to meet the customer’s needs without any problems.
The high level of the company’s activities is visible in the ongoing support – another thing, which places RETN among the top-class specialist is also its exceptionally high level of technical support»



Company overview: 

Ciklum is a global Digital Solutions Company for Fortune 500 and fast-growing organisations alike around the world. The company is headquartered in London and has software development centres and branch offices in the United States, Spain, Switzerland, Denmark, Israel, Poland, Ukraine, Belarus, UAE, and Pakistan.


Cybersecurity is one of the top priorities for Ciklum, DDoS protection being crucial. The company also wanted to deal with a Tier 1 provider and had quick and reliable service from one carrier.


RETN provided services and solutions which allowed Ciklum customers to have stable, secure and reliable connectivity. Cooperation with RETN ensured the lowest RTT of interconnection at all Ukraine-based offices, and uninterrupted access to the online resources of Ciklum, particularly important whilst many of their employees are working from home.

To ensure a high level of cyber security for Ciklum, RETN DDoS Protection Services were deployed. Designed to protect customers from various types of DDoS attacks, they give the client a set of tools to allow proactive monitoring and mitigation, including industry-leading Arbor Netscout solutions, to help to identify and discard malicious traffic before reaching the customer’s network.

RETN has a reputation of one of the most credible Tier 1 providers, that is why we decided to work with the company as our network service provider. I can easily list several most important features that we highly respect in the approach of RETN: fast support, transparency, ability to listen and to fulfil customers’ requests and needs,” – Andrey Kosovay, Head of IT Infrastructure & Operations, Ciklum.




Giveme.Cloud is a Poland-based company that provides high-quality IT solutions for customers in Central and Eastern Europe.

Testimonial of Vitaly Lemets, CEO of Giveme.Cloud:

«RETN was recommended to us by our colleagues, who are working with the company in Warsaw. We needed to connect two venues in Amsterdam and Warsaw since our customers provide their services in CIS countries – we decided to choose RETN for its impressive network presence in the region. We are satisfied with our choice. All services are stable, the number of complaints regarding connectivity decreased sharply. We appreciate RETN for its flexibility, for the ability to fulfill our redundancy and peak loads in burst mode requirements. RETN provides us with the needed redundancy, which ensures our services working smoothly. We highly value the speed of reaction and involvement of the RETN team while dealing with any questions, even the smallest ones. »


RETN Provides internet services for Level7

This week we are happy to share some news from our Italian entity. Internet service provider Level7 has been on the market since late 2010, providing Internet services across Italy, including Sicilian region for the past 11 years. The carrier started working with RETN in April 2021.

Paolo di Francesco, director of Level7:

«As a company presented in various exchanges (MIX/NAMEX), we know the international IP transit market pretty well. That is why, when choosing a provider, we immediately thought about RETN. We needed to connect our customers to the rest of the Internet network, especially to Northern and Eastern Europe and RETN is the company, which is well-presented internationally and has a strong footprint in our regions of interest.  We have been working with RETN since April 30th, 2021, and for now, we only buy IP Transit. However, we have already been impressed by RETN’s response to our personalized needs and flexibility in the company’s commercial offer»



IT-Region has extensive experience in the field of network solutions and specialises in the implementation of complex projects for the construction of effective business management systems. RETN has been working with IT-Region since 2014, helping its clients with high-quality connections and timely solutions.

Andrey Spitsyn, Director at IT-Region: «Back in 2013, a representative of RETN from Moscow called us and offered cooperation. It took quite some time to find common ground, but in 2014 we established a productive partnership. RETN was the first company that was ready to provide communication services for the whole group of our companies – that’s why we chose RETN.
We are constantly growing and developing with the help of our very reliable and high-quality uplinks, one of which is RETN, which transports circa 30% of our traffic volume. We enjoy working with the company and among other things, I would like to highlight the RETN team because it is always pleasant and comfortable to work with.
Out of our long history of cooperation, we remember one special case, that happened on New Year’s Eve a few years ago. There were some problems with the equipment around 23:00, and because of this, 4 cities had been left without the Internet. At that time, RETN was our only supplier, and since it happened on New Year’s Eve, we were afraid that the situation would not be solved soon, which would be a big blow to our reputation. But then RETN showed us its customer service. We still remember with great gratitude this case. The company’s employee on duty found the backup equipment in 30-40 minutes, prepared it, got permission to the access node, drove there, replaced the equipment, and thereby restored the service around 23:50, just before the chimes struck. It was such a New Year’s magic from RETN»


Rechenzentrum der Finanzverwaltung des Landes Nordrhein-Westfalen chooses RETN for IP Transit


Company overview:

Rechenzentrum der Finanzverwaltung des Landes Nordrhein-Westfalen (RZ NRW) – is the IT authority in the department of the Ministry of Finances of North Rhine-Westphalia. The official IT service provider was founded in 1957 and since then the company has taken charge of developing applications for tax assessment, audit services, and enforcement for the federal states’ financial administrations. RZ NRW is also responsible for the pioneering introduction of the electronic income tax card.

– Industry: Financial Services / National Treasury
– Geography: Germany, Düsseldorf– Derendorf, North Rhine-Westphalia
– Company size: approx. 750 people


RZ NRW needed a reliable global IP Transit provider which could provide service with premium SLA and acceptable price points at their chosen interconnection sites. To find the best solution, an RFP was issued in 2019 and RETN proved to be amongst the best options and following further intense evaluation was nominated as a winning bidder as part of a multi-home topology.


RETN’s extended footprint, global connectivity, and strong localized peering relationships all proved valuable in the successful bid, enhancing the quality of the internet access received by RZ NRW.

– Access to one of the most valuable IP Transit Providers in the market
– Extended Global connectivity
– Comprehensive BGP Communities
– Advanced Route Leaks prevention with RPKI Origin Validation
– Wide choice of DDoS Protection Solutions
– Experienced and Support Team

Axel Schemberg, Expert Advisor for Rechenzentrum der Finanzverwaltung des Landes Nordrhein-Westfalen: “We felt that RETN is a flexible partner, who is always ready for cooperation, and their attitude and approach to our special requirements proves it. I must admit, that in terms of communication style, it is always a pleasure to work with RETN’s team, because they are always ready to respond on our requests quickly and professionally. Another advantage of collaboration with RETN is that they speak German and understand the local business culture. Regarding the technical part, I want to mention, that we always receive clear and simple technical coordination, professional support with BGP setup and as well high quality of IPT services.”

More Ice Hockey World Cup in Latvia 21.05. – 06.06.2021

Company overview:

VIDI ( – is a global independent service provider with more than thirty-five years of experience in professional live TV broadcast services. The company supports its clients worldwide in the field of converging broadcast and telecommunication technologies for events and for permanent networks. VIDI broadcasted events such as: Ice Hockey World Cup 2021 in Latvia, various Wintersports Events from Oberhof and Oberstdorf in 2020/21, Rugby WM 2019 in Japan, Soccer World Cup 2018 in Russia, Women’s Soccer World Cup 2019 in France and many others.

• Industry: TV, broadcast and telecommunications
• Geography: worldwide, headquartered in Darmstadt, Germany
• Company size: 18 people in the core team plus freelancers worldwide


Covid-19 brought a lot of challenges to most industries, with the events industry one of the most heavily affected. All of the elements which in normal times are constants; location, date, time etc suddenly became potential variables. Factoring in these variables became an essential part of planning, even for remote access provided by broadcast services. The Ice Hockey World Cup 2021 was not an exception, showing that planning and partner choice count. VIDI came to RETN to be a reliable partner in Latvia to organize the live broadcast of that competition, which took place in Riga from 21 of May to 6 of June 2021.


RETN provided a complex solution for the customer, including redundant long haul wavelengths services from Riga to Frankfurt and Riga to London as well as fully monitored last miles to the event facilities. The main goal was to provide 100% stable connectivity for the live broadcast. There were very challenging delivery terms, exacerbated by the last-minute changes on the venue side. The RETN local team excelled and demonstrated their flexibility by supporting the changed customer venue – migrating all equipment from the Riga Arena to the alternative location, the Olympic Centre TV compound. This was done on a weekend, performing reconfiguration and testing of services over night.

Live broadcasting of Ice Hockey World Cup 2021 lasted for 2 weeks and was broadcast without interruption or quality issues thanks to the network services from RETN.

Karsten Winterberg, Owner and Technical Director at VIDI: “We are very much satisfied with RETN’s speed in delivery, the customer focus, the willingness and flexibility to react on changes announced last minute. We know how challenging the event business can be, though we are happy to have a stable and strong partner like RETN to deal with such complex projects. Last but not least, we appreciate the technical skills and excellence of the team on site, being available at any time supporting the setup and changes with their local knowledge and experience.”

Mario Kohl, Chief Sales Officer at RETN: “We knew from our initial conversations that VIDI would request our full technical support at the Event venue. Working with VIDI means that we as RETN have to deliver a quality of service beyond typical standards with a highly consistent service quality. I’m delighted that we met VIDI’s and their customers’ expectations.”



Korbank is the largest local independent telecommunications operator in Wroclaw and Radom (Poland). RETN has been working with the company since 2017, together we helped Korbank’s clients to receive the best broadband Internet services.

Korbank was found in 1992 and since then was providing telecommunications services to both retail and business clients in Lower Silesia and Masovia regions.

Comment of Tymoteusz Bilyk, CEO at Korbank:

« We have been working successfully with RETN Poland Sp. z.o.o. for many years. High quality of services and competitive prices are the undoubted advantages of the company. RETN always takes into consideration all aspects of client’s portfolio, and the offer is prepared in an accessible and transparent way. Thanks to professional service and appropriate approach, we always feel as a customer served with proper attention and commitment, and the company identifies our needs without any mistakes»


RETN provides low latency terrestrial routes to Asia for customers are now connected to the RETN TRANSKZ network, one of the shortest terrestrial routes in the market, connecting Europe and Asia. This terrestrial network features a unique cable system, which allows our customers to benefit from lower latencies and higher service reliability on the way from Europe and Russia to Hong Kong and beyond.

TRANSKZ provides a valuable alternative to subsea cables. As a terrestrial cable system, it requires less time to repair in case of fiber cuts compared to subsea (hours vs. weeks). It is also shorter which improves its performance due to low network latencies. Having multiple alternative routes allows RETN to meet SLA with 99.7% availability. Leveraging the high level of network diversity, equipment resiliency and network performance, our client can offer their customers much better uptime, redundancy, and reliability.

Comment of Martijn Schmidt, VP of Network at

“The Eurasian connectivity solution is a new highlight in the close partnership between RETN and It complements already deployed infrastructure between Western and Eastern Europe based on RETN’s network running through Scandinavia, the Baltic states, and Ukraine. RETN always seems to exceed our expectations, especially when it comes to providing connectivity in the more challenging regions, and now on the whole way from Europe to Asia and back.

Over the years RETN demonstrated high expertise, combined with open and honest communication, flexible approach, and solid SLA’s. We are very happy to have a point of contact from RETN in different regions and receive excellent local service and support which allows us to have new connections up and running within a matter of a few days. Together, we are pushing the envelope in the world of online gaming for these regions.

We hope to help in connecting even more end-users across the globe to network in their pursuit to provide low latency to a billion users by 2025.”

Back to top