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Company Overview
i3D.net B.V. is a prominent player in the IT sector, specialising in cloud computing and hosting services with a strong focus on latency sensitive and real-time applications. Drawing from their 20 plus years of experience in the video games industry. They provide the full infrastructure stack, from colocation in privately owned datacenters, to bare metal servers in 60+ geo-regions as well as software allowing a hybrid hosting strategy on both bare metal and cloud. All while being connected to one of the best-connected networks in the world – AS49544.
i3D.net's primary challenge was meeting the demanding requirements of the gaming industry, where even a millisecond of latency can disrupt gameplay and impact user experience. Ensuring low latency, minimal jitter, and zero packet loss is crucial for maintaining seamless multiplayer gaming and real-time communications. The quality and connectivity of network services, especially across diverse geographical locations, are critical requirements that needed addressing to maintain i3D.net's competitive edge.
The gaming industry is characterised by its need for real-time data transmission and ultra-low latency. i3D.net's clients, including major AAA and AA game studios and real-time application providers, require a robust and reliable network infrastructure to ensure their users experience smooth, uninterrupted gameplay. Any delay or disruption can lead to significant user dissatisfaction and impact the reputation of both providers and their clients, ultimately leading to lower spend per user. Additionally, the global reach of these games means that i3D.net needs to provide consistent performance across different geographic regions, which poses a significant and ongoing need in terms of network stability, path diversification and low latency.
RETN provides i3D.net with cutting-edge DWDM transmission services and strategic colocation services, significantly boosting network quality and availability of the network by ensuring high-capacity, low-latency connectivity between i3D.net's Points of Presence (PoPs), which is critical for maintaining the high performance required by their gaming clients.
When i3D.net needed to expand into Eastern Europe, RETN's proactive and transparent ticket updates during incidents and direct engineering support proved invaluable. RETN ensured connectivity and presence in several countries, providing additional assistance with critical router deployments in regions where i3D.net personnel weren’t present. RETN's solution also included handling maintenance scenarios, rescheduling or finding workarounds to minimise impact, and proactively sharing updates with i3D.net to allow for effective planning and path redundancy.
In addition to the transmission services, RETN's colocation services provided i3D.net with the necessary infrastructure to host their network equipment in strategic locations. This allowed i3D.net to maintain a high level of control over their network performance and ensure optimal routing of data, further reducing latency and improving the overall gaming experience for their clients.
"In a market where every millisecond counts for real-time gaming products, RETN's proactive support and cutting-edge network infrastructure have transformed our ability to deliver exceptional service and provide low-latency gaming experiences to our customers. Their bespoke solutions and direct engineering assistance during critical incidents have been high quality and informative, ensuring our operations remain reliable and our gaming services top-notch."
