How can we help you?
Frequently searched topics
Welcome to retn.net. Cookies are essential for the proper functioning of this site. To enhance your experience, we use cookies to collect statistics and optimise site functionality. Click "Agree” to accept cookies and continue directly to the site, or click "Learn More" to read our detailed Cookie Policy and Privacy Policy.
Company Overview
Kolibric is a telecom operator specialising in customised low-latency connectivity solutions, serving industries where latency is critical, such as financial trading and real-time data services. Kolibric delivers services over premium routes like Istanbul-Frankfurt and Tokyo-London, which are optimised for ultra-low latency to give its customers a competitive edge.
Kolibric’s clients, including telecom carriers and financial institutions, depend on consistent low-latency performance and robust route redundancy for their operations. However, Kolibric faced challenges with occasional latency inconsistencies and downtimes on critical routes. Delivering the shortest paths with high reliability, while managing costs, was a persistent hurdle. Additionally, Kolibric required scalable solutions capable of adapting to its expanding network demands across Europe and Asia.
Kolibric partnered with RETN to enhance its service offerings. RETN provided 10G and 1G circuits optimised for low latency on key routes, along with backup options to ensure redundancy. RETN delivered tailored solutions to support Kolibric’s specific requirements, including RFC and BER tests that verified service-level agreements (SLAs) on critical circuits. This enabled Kolibric to uphold SLA compliance, even in cases where it couldn’t conduct independent performance testing. RETN’s RTT map tool further empowered Kolibric’s sales team by offering accurate latency estimations, improving client interactions and facilitating the sales process.
By integrating RETN’s services, Kolibric reduced its service downtime by an average of 20%, significantly improving network stability. This bolstered the reliability and performance of Kolibric’s offerings, aligning with customer expectations for dependable connectivity.
Operational efficiency also improved through RETN’s Network Operations Centre (NOC), which provided fast issue resolution, clear maintenance updates, and a user-friendly customer portal for managing support requests. These enhancements streamlined Kolibric’s internal processes.
“We can rely on RETN thanks to their high level of professionalism, from the sales team to service implementation and NOC staff. RETN has proven to be a trusted partner, meeting our specific needs with flexibility and expertise.”
