CCT 2025: Dublin

Technology is only one piece of the puzzle. At RETN, we know that real change starts with mindset. That was the message our CEO, Tony O’Sullivan, kicked off with at the CCT2025 event in Dublin - setting the stage for a lively panel on digital transformation in telecoms. Tony reminded us that progress doesn’t come from just upgrading systems; it comes from rethinking how we work. With the right mindset, technology becomes a catalyst for transformation, not just a digital version of old processes.

“We aim to automate 80 to 90% of the routine tasks, freeing our engineers to focus on the 10 to 20% of unique customer cases - delivering exceptional service”, Tony said.

He also pointed out a big industry shift thanks to cloud computing: customers now expect flexibility. “It’s not so much about cutting costs. It’s about offering choices - alternatives to the traditional 36-month contracts; true flexibility. We’re building our services around that.”

Above all, as another speaker put it: “Telecoms need to think more like tech companies - embracing innovation while keeping infrastructure and connectivity rock-solid.”

Thanks to the CCT team and fellow panelists for an inspiring conversation.